Privacy Policy

1. Information We Collect

Information You Provide

We collect information you provide directly, including: account registration information (name, email, company, job title); billing and payment information; support communications and feedback; survey responses and research participation; and any other information you choose to provide.

Information We Collect Automatically

When you use our services, we automatically collect: device information (IP address, browser type, operating system); usage data (pages visited, features used, time spent); log data (access times, error logs, referrer URLs); and cookies and similar tracking technologies.

Information from Third Parties

We may receive information from third-party services you connect to our platform, public databases and AI platforms we monitor, and business partners who refer you to our services.

2. How We Use Your Information

We use collected information to: provide, maintain, and improve our services; process transactions and send related information; send technical notices, updates, and support messages; respond to your comments and questions; monitor and analyze usage patterns and trends; detect and prevent fraud and abuse; comply with legal obligations; and fulfill any other purpose disclosed at the time of collection.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances: with service providers who perform services on our behalf; with business partners for joint marketing or service delivery; in response to legal requests or to protect rights and safety; in connection with business transfers or corporate transactions; with your consent or at your direction; and in aggregated or de-identified form that cannot reasonably identify you.

4. Data Security and Protection

We implement comprehensive security measures including: encryption of data in transit and at rest; regular security assessments and penetration testing; access controls and employee training; secure data centers with physical security measures; incident response procedures; and regular security updates and patches.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

5. Data Retention and Deletion

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include: account information for the duration of your account plus 7 years; usage data for 3 years; support communications for 5 years; and billing records for 7 years.

You may request deletion of your personal information, subject to certain legal and operational requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights: access to your personal information; correction of inaccurate information; deletion of your information; portability of your data; restriction of processing; objection to processing; and withdrawal of consent where processing is based on consent.

To exercise these rights, contact us at privacy@rankai.com. We will respond within 30 days and may require verification of your identity.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for: essential site functionality; performance and analytics; personalization and preferences; and security and fraud prevention. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

We use third-party analytics services including Google Analytics, which you can opt out of at tools.google.com/dlpage/gaoptout.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and adequacy decisions where applicable.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). Our lawful bases for processing include: contract performance; legitimate interests; consent; and legal compliance. You have the right to lodge a complaint with your local data protection authority.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our service. Your continued use after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@rankai.com
Data Protection Officer: dpo@rankai.com
Address: Rank AI, Inc., 123 Innovation Drive, San Francisco, CA 94105
Phone: (555) 123-4567

EU Representative: Rank AI Europe, GDPR-Rep.eu, Avenue Huart Hamoir 71, 1030 Brussels, Belgium